Return & Refund Policy (Quality Issues Only)

We are committed to providing high-quality products and ensuring customer satisfaction. However, we do not accept change-of-mind returns or refunds. Returns are only accepted in cases of product defects or significant quality issues. Please read our policy carefully before making a purchase.

1. Returns & Refunds – Quality Issues Only

We only accept returns and refunds for products that have serious manufacturing defects or significant functional issues that prevent normal operation.

Minor cosmetic imperfections (e.g., small scratches, slight marks on packaging) are not considered defects.

Returns are not accepted for reasons such as "change of mind," incorrect product selection, or personal preference.

To initiate a return request, customers must provide:

• A detailed description of the issue
• Clear video evidence demonstrating the problem

If the product is externally damaged upon arrival, you must provide an unboxing video showing the product in its original packaging before opening.

2. Return Window & Conditions

Requests for returns must be made within 7 days of receiving the product.

The product must be in its original packaging with all accessories included.

If the issue is confirmed, we will provide a full refund or replacement at no additional cost.

3. Return Shipping & Costs

• If the product is confirmed to have a quality issue, we will cover the return shipping costs.
• If the return is not approved (e.g., the product is functional, or the issue is not a manufacturing defect), the customer must cover the return shipping cost.

4. Non-Returnable & Non-Refundable Items

• Change-of-mind purchases
• Products that have been used or show signs of wear and tear
• Returns without proper video evidence
• Minor cosmetic defects that do not affect product performance
• Products returned without prior approval

5. How to Initiate a Return Request

To request a return, please contact our customer service team within 7 days of receiving your order:

Email: yudong@goodtabletennis.com.au
Phone: +61 0435839315

Once your request is approved, we will provide instructions on how to return the product. Unauthorized returns will not be accepted.

6. Refund Processing

• Refunds will be processed within 7 business days after receiving and verifying the returned product.
• Refunds will be issued to your original payment method. Bank processing times may vary.

7. Legal Disclaimer

• We reserve the right to reject refund requests that do not meet the conditions outlined in this policy.
• This policy complies with applicable consumer protection laws and does not affect your statutory rights.