Warranty Policy for Pongbot Smart Table Tennis Robots

This warranty policy applies to all Pongbot Smart Table Tennis Training Robots—NOVA S PRO, OMNI S PRO, and HALO S PRO—purchased through official Pongbot channels or authorised distributors. It aims to provide consistent and reliable after-sales support while respecting consumer rights.

1. Warranty Periods

Robot Units:

  • Core Parts: Includes side rotational motor, left/right rotational motor, pitching screw motor, ball squeezing motor, and ball feeding motor (without gearbox).Warranty Duration: 3 years.
  • Main Unit: Covers the entire robot body.
    Warranty Duration: 1 year.

Accessories:

  • Adaptor, E-PAD, Ball Recycling Net, TYPE-C Charging Cable, Elastic Band, and Net Clip:
    Warranty Duration: 1 year.

Wearing Parts:

  • Ball Squeezing Wheel:
    Warranty Duration: 1 year.

2. Warranty Conditions

Free Returns and Exchanges:

  • Available within 30 days of purchase for robots purchased via official Pongbot channels (e.g., Star Table Tennis Club).
  • Applies only to non-human damage, intact product packaging, and all accessories included. Refunds or exchanges require proof of purchase.

In-Warranty Repairs:

  • If the product experiences performance issues not caused by human damage during the warranty period, Pongbot will provide free replacement parts and shipping.

Exclusions from Warranty:

The warranty does not cover the following scenarios:

  1. Damage caused by human error, such as water exposure, drops, incorrect voltage use, or physical deformation.
  2. Unauthorised repairs, modifications, or disassembly.
  3. Failure to follow product usage, maintenance, or storage instructions.
  4. Natural disasters or force majeure events (e.g., earthquakes, floods).
  5. Products with damaged, illegible, or missing nameplates or serial numbers.
  6. Items beyond the warranty period or categorised as disposable.

3. Return, Exchange, and Repair Guidelines

Before Initiating a Request:

  • Ensure the robot, packaging, receipt, and any included giveaways are ready.
  • Products should be returned in original packaging for proper handling.

Important Notes:

  • Pongbot reserves the right to refuse returns or exchanges if the original packaging or accessories are missing.
  • Consumers may be charged for repair services if the issue is not covered under warranty.

Extended Warranty for Repairs:

  • Replaced parts are covered under the remaining warranty period of the robot or receive an additional 90-day warranty, whichever is longer.

4. How to Claim Warranty Service

  1. Contact the official Pongbot channels (e.g., Star Table Tennis Club).
  2. Provide proof of purchase (receipt or invoice).
  3. Follow instructions to ship the product for inspection or repair.

5. Additional Services

For out-of-warranty repairs, Pongbot offers paid services:

  • Replacement Parts: Consumers can purchase replacement parts and install them independently.
  • Pricing is based on the official accessory store rates.

6. Regional Warranty Activation

  • For distributor purchases, the warranty starts 90 days after factory dispatch.
  • Local holidays may adjust the warranty expiration date accordingly.

This unified policy ensures consistent support across Pongbot’s product range, offering peace of mind to customers while maintaining transparency and reliability. For questions or assistance, please contact Pongbot’s official support team.

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